Digital social media platforms frequently contribute to cognitive-behavioral fixation, a phenomenon in which users exhibit sustained and repetitive engagement with narrow content domains. While cognitive-behavioral fixation has been extensively studied in psychology, methods for computationally detecting and evaluating such fixation remain underexplored. To address this gap, we propose a novel framework for assessing cognitive-behavioral fixation by analyzing users' multimodal social media engagement patterns. Specifically, we introduce a multimodal topic extraction module and a cognitive-behavioral fixation quantification module that collaboratively enable adaptive, hierarchical, and interpretable assessment of user behavior. Experiments on existing benchmarks and a newly curated multimodal dataset demonstrate the effectiveness of our approach, laying the groundwork for scalable computational analysis of cognitive fixation. All code in this project is publicly available for research purposes at https://github.com/Liskie/cognitive-fixation-evaluation.

We improve the extraction of insights from customer reviews by restructuring the topic modelling pipeline to operate on opinion units - distinct statements that include relevant text excerpts and associated sentiment scores. Prior work has demonstrated that such units can be reliably extracted using large language models. The result is a heightened performance of the subsequent topic modeling, leading to coherent and interpretable topics while also capturing the sentiment associated with each topic. By correlating the topics and sentiments with business metrics, such as star ratings, we can gain insights on how specific customer concerns impact business outcomes. We present our system's implementation, use cases, and advantages over other topic modeling and classification solutions. We also evaluate its effectiveness in creating coherent topics and assess methods for integrating topic and sentiment modalities for accurate star-rating prediction.

Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivity. This paper delineates our system that automates call driver generation, which serves as the foundation for tasks such as topic modeling, incoming call classification, trend detection, and FAQ generation, delivering actionable insights for contact center agents and administrators to consume. We present a cost-efficient LLM system design, with 1) a comprehensive evaluation of proprietary, open-weight, and fine-tuned models and 2) cost-efficient strategies, and 3) the corresponding cost analysis when deployed in production environments.

The purpose of this study is to assess how large language models (LLMs) can be used for fact-checking and contribute to the broader debate on the use of automated means for veracity identification. To achieve this purpose, we use AI auditing methodology that systematically evaluates performance of five LLMs (ChatGPT 4, Llama 3 (70B), Llama 3.1 (405B), Claude 3.5 Sonnet, and Google Gemini) using prompts regarding a large set of statements fact-checked by professional journalists (16,513). Specifically, we use topic modeling and regression analysis to investigate which factors (e.g. topic of the prompt or the LLM type) affect evaluations of true, false, and mixed statements. Our findings reveal that while ChatGPT 4 and Google Gemini achieved higher accuracy than other models, overall performance across models remains modest. Notably, the results indicate that models are better at identifying false statements, especially on sensitive topics such as COVID-19, American political controversies, and social issues, suggesting possible guardrails that may enhance accuracy on these topics. The major implication of our findings is that there are significant challenges for using LLMs for factchecking, including significant variation in performance across different LLMs and unequal quality of outputs for specific topics which can be attributed to deficits of training data. Our research highlights the potential and limitations of LLMs in political fact-checking, suggesting potential avenues for further improvements in guardrails as well as fine-tuning.

As short text data in native languages like Hindi increasingly appear in modern media, robust methods for topic modeling on such data have gained importance. This study investigates the performance of BERTopic in modeling Hindi short texts, an area that has been under-explored in existing research. Using contextual embeddings, BERTopic can capture semantic relationships in data, making it potentially more effective than traditional models, especially for short and diverse texts. We evaluate BERTopic using 6 different document embedding models and compare its performance against 8 established topic modeling techniques, such as Latent Dirichlet Allocation (LDA), Non-negative Matrix Factorization (NMF), Latent Semantic Indexing (LSI), Additive Regularization of Topic Models (ARTM), Probabilistic Latent Semantic Analysis (PLSA), Embedded Topic Model (ETM), Combined Topic Model (CTM), and Top2Vec. The models are assessed using coherence scores across a range of topic counts. Our results reveal that BERTopic consistently outperforms other models in capturing coherent topics from short Hindi texts.

Large Language Models (LLMs) have unlocked new capabilities and applications; however, evaluating the alignment with human preferences still poses significant challenges. To address this issue, we introduce Chatbot Arena, an open platform for evaluating LLMs based on human preferences. Our methodology employs a pairwise comparison approach and leverages input from a diverse user base through crowdsourcing. The platform has been operational for several months, amassing over 240K votes. This paper describes the platform, analyzes the data we have collected so far, and explains the tried-and-true statistical methods we are using for efficient and accurate evaluation and ranking of models. We confirm that the crowdsourced questions are sufficiently diverse and discriminating and that the crowdsourced human votes are in good agreement with those of expert raters. These analyses collectively establish a robust foundation for the credibility of Chatbot Arena. Because of its unique value and openness, Chatbot Arena has emerged as one of the most referenced LLM leaderboards, widely cited by leading LLM developers and companies. Our demo is publicly available at \url{https://chat.lmsys.org}.

This paper proposes a method of abstractive summarization designed to scale to document collections instead of individual documents. Our approach applies a combination of semantic clustering, document size reduction within topic clusters, semantic chunking of a cluster's documents, GPT-based summarization and concatenation, and a combined sentiment and text visualization of each topic to support exploratory data analysis. Statistical comparison of our results to existing state-of-the-art systems BART, BRIO, PEGASUS, and MoCa using ROGUE summary scores showed statistically equivalent performance with BART and PEGASUS on the CNN/Daily Mail test dataset, and with BART on the Gigaword test dataset. This finding is promising since we view document collection summarization as more challenging than individual document summarization. We conclude with a discussion of how issues of scale are

This paper presents ATEM, a novel framework for studying topic evolution in scientific archives. ATEM is based on dynamic topic modeling and dynamic graph embedding techniques that explore the dynamics of content and citations of documents within a scientific corpus. ATEM explores a new notion of contextual emergence for the discovery of emerging interdisciplinary research topics based on the dynamics of citation links in topic clusters. Our experiments show that ATEM can efficiently detect emerging cross-disciplinary topics within the DBLP archive of over five million computer science articles.

English is the international standard of social research, but scholars are increasingly conscious of their responsibility to meet the need for scholarly insight into communication processes globally. This tension is as true in computational methods as any other area, with revolutionary advances in the tools for English language texts leaving most other languages far behind. In this paper, we aim to leverage those very advances to demonstrate that multi-language analysis is currently accessible to all computational scholars. We show that English-trained measures computed after translation to English have adequate-to-excellent accuracy compared to source-language measures computed on original texts. We show this for three major analytics -- sentiment analysis, topic analysis, and word embeddings -- over 16 languages, including Spanish, Chinese, Hindi, and Arabic. We validate this claim by comparing predictions on original language tweets and their backtranslations: double translations from their source language to English and back to the source language. Overall, our results suggest that Google Translate, a simple and widely accessible tool, is effective in preserving semantic content across languages and methods. Modern machine translation can thus help computational scholars make more inclusive and general claims about human communication.

Most research studying social determinants of health (SDoH) has focused on physician notes or structured elements of the electronic medical record (EMR). We hypothesize that clinical notes from social workers, whose role is to ameliorate social and economic factors, might provide a richer source of data on SDoH. We sought to perform topic modeling to identify robust topics of discussion within a large cohort of social work notes. We retrieved a diverse, deidentified corpus of 0.95 million clinical social work notes from 181,644 patients at the University of California, San Francisco. We used word frequency analysis and Latent Dirichlet Allocation (LDA) topic modeling analysis to characterize this corpus and identify potential topics of discussion. Word frequency analysis identified both medical and non-medical terms associated with specific ICD10 chapters. The LDA topic modeling analysis extracted 11 topics related to social determinants of health risk factors including financial status, abuse history, social support, risk of death, and mental health. In addition, the topic modeling approach captured the variation between different types of social work notes and across patients with different types of diseases or conditions. We demonstrated that social work notes contain rich, unique, and otherwise unobtainable information on an individual's SDoH.